FAQs

How long does it take to see results on my beard?

Results may vary depending on consistency, practice and utilization of application. Results have been reported as early as 2-3 days.

​Apply beard oil in the morning along with butter. For best results, apply butter at night.

How can I track my order?

We'll email you once a shipping label has been created. If email is not in your inbox, please be sure to check your spam or junk folder.

How soon should I expect my package?

Your package should arrive within 3-5 business days after your receive your tracking number.

Please keep in mind, USPS & UPS has closures for government holidays, holiday season and/or severe weather conditions. If your order is impacted, shipment will go out on the next business day. We ship from Hutton, Texas.

Do you ship out of the US?

We currently ship our products in the US only.

What shipping carrier do you use?

We ship all first class packages with USPS. If you’d like to choose priority options, you may choose between USPS and UPS.

What is your refund policy?

To be eligible for a refund, a request must be submitted prior to the shipment leaving our facility. Once the shipment has left our facility, we only offer exchanges for shipments of the wrong product. Due to covid-19, we do not offer exchanges.

What is your exchange policy?

We currently do not offer exchanges due to Covid-19.

I signed up for a subscription, how do I cancel?

If you have signed up for a subscription, email us at jsbeardessentials@gmail.com and we'll take care of it for you or you can cancel by visiting your account.

What date do Subscription packages go out?

The date you signed up for a subscription will be the date your package will go out on a monthly basis.